We consistently focus on improving transport availability and increasing mobility of people. In passenger transportation, our priorities are convenient railway stations, trains, ticket offices and online capabilities coupled with the top-notch quality of service.”Dmitry Pegov Deputy CEO of Russian Railways
The primary objective of Russian Railways is to provide all Russian regions with affordable passenger transportation. Along with suburban transportation comprising multimodal routes, the Company is developing long-haul passenger services, including high-speed and ultra high-speed transportation between metropolitan areas.
Russian Railways carries out long-haul and suburban transportation in 77 and 66 regions of Russia, respectively.
In the long-haul segment, the Company seeks to provide all Russian regions with affordable passenger transportation. It lays a strong emphasis on developing high-speed and ultra high-speed transportation to encourage travel between major metropolitan areas.
In the suburban segment, Russian Railways focuses on developing an affordable high-speed alternative to personal cars and public buses in large metropolitan areas.
Key focus areas of the Long-Term Development Programme
In line with the Long-Term Development Programme, the Company intends to fully maintain the volume of socially significant transportation, including through implementing initiatives in Russia’s Far East.
Key initiatives for the long-haul passenger transportation development:
- building an efficient route network and train schedule;
- developing high-speed rail transportation through operation of Lastochka and Strizh trains as well as trains with double-decker railcars;
- providing customers with high quality product offerings;
- digitalising customer services and business processes;
- offering innovative products in trains;
- improving the customer experience;
- introducing the world’s best practices for the development of multimodal transport.
Key initiatives for the suburban passenger transportation development:
- integrating suburban transport into the urban transport environment of metropolitan areas;
- ensuring long-term mutual obligations of all participants of suburban transit systems under the regional tariff and budgetary policies of the Russian Federation;
- adopting regulatory decisions aimed at securing equal opportunities for the development of suburban passenger transportation vs other transport modes;
- launching multimodal transportation (with the possibility of building an integrated route network for several transport modes) along with the comprehensive development of bus transportation services within the Group;
- defining economic incentives for upgrading rolling stock and infrastructure facilities;
- introducing suburban transportation standards for accessibility, quality and safety of passenger transportation;
- enhancing the Central Transport Hub;
- reducing the interval between passenger trains on certain routes, including the Moscow Central Circle.
Key initiatives for the railway station development:
- creation of multifunctional intermodal and transport interchange hubs integrated with the modern urban environment and infrastructure;
- efficient use of railway station areas (including synergies and cooperation with bus stations).
In 2019, the Company’s passenger transportation volumes reached an eleven-year high of almost 1.2 bn people (up 3.5% y-o-y). The growth both in suburban and long-haul transportation was driven by the launch of new services, rolling stock upgrades and improvements in service speed, quality and accessibility.
In 2019, Russian Railways’ long-haul passenger turnover rose by 3% y-o-y to 99.1 bn pkm, with over 116.5 m passengers transported (up 5.6%
Suburban passenger turnover rose by 3.5% y-o-y to 34.3 bn pkm, with 1,081.3 m passengers transported (up 3.3%
The growth in the number of passengers transported was partly driven by the launch of Moscow Central Diameters and increased use of the Moscow Central Circle.
Rolling stock renewal
In 2019, the Company purchased 572 new passenger cars, including 257 innovative passenger cars (up 3.9x y-o-y), 154 out of which were double-deckers (up 2.
The latter are fitted for people with reduced mobility, passengers with children, bicycles and strollers.
In 2019, the Company also purchased 50 novel open cars (model of 2019) with improved facilities. All seats on these trains are equipped with curtain holders to give passengers more privacy.
We also purchased 158 cars arranged in 19 trains for suburban transportation. The suburban rolling stock renewal helped to satisfy the demand for this kind of transportation in the Russian regions.
On the sidelines of the St Petersburg International Economic Forum in June 2019, Russian Railways signed an agreement with Siemens Mobility GmbH and Ural Locomotives for the purchase of additional Sapsan electric trains. Thirteen newly manufactured ten-car single-voltage Sapsan trains will be travelling between Moscow and St Petersburg. Their delivery and commissioning will start in September 2022.
|Indicator||2015||2016||2017||2018||2019||Change y-o-y, %|
|Passenger turnover, bn pkm||120.4||124.5||122.9||129.4||133.4||3.1|
|including high-speed and ultra high-speed trains||3.7||4.6||6.1||7.3||7.9||8.0|
|Passengers transported, m people||1,020.4||1,037.0||1,117.9||1,157.2||1,197.8||3.5|
|including high-speed and ultra high-speed trains||7.7||9.2||12.4||15.6||17.1||9.9|
Suburban transportation services are provided by 25 suburban passenger companies (SPCs), with Russian Railways, regional executive authorities, private investors and Aeroexpress among the co-founders. Russian Railways holds more than 50%.
The government support of suburban transportation, by way of reimbursed infrastructure costs and a discount factor of 0.01, makes it possible to set the price of tickets at a socially affordable level. In 2019, most regions opted not to increase rail fares.
Development of suburban transportation
The Moscow Central Circle and Moscow Central Diameters are a perfect example of how effectively suburban railways can be integrated into the urban environment. The resulting increase in carrying capacity, load lifted off the existing public transport system, convenient transfers, unified ticketing system and navigation across the Moscow Transport Hub speak for the development of similar projects in other parts of the country.
The Urban Commuter Train, a rapidly growing regional project, received positive response from passengers. The project encompassed 12 metropolitan areas: Moscow, Krasnoyarsk, Ufa, Rostov-on-Don, Tambov, Voronezh, Volgograd, Kaliningrad, Kazan, Tyumen, Vladivostok and Nizhny Novgorod.
In March 2019, the Urban Commuter Train in Krasnoyarsk made a significant contribution to the transport accessibility of sports facilities during the Universiade. The trains served more than 20,000 residents and guests.
On 1 June 2019, the Urban Commuter Train was launched in Vladivostok.
Progress on multimodal routes and hubs in 2019
The most successful approach to the integration of urban passenger systems is the creation of transport interchange hubs, where the passengers can switch between railway and other types of urban and suburban transport. The new hubs are accessible to people with reduced mobility and meet all modern requirements.
In 2019, seven suburban passenger companies launched 14 new multimodal routes. There are currently 120 multimodal suburban routes provided by 14 companies.
Long-haul passenger turnover stood at 99.1 bn pkm, up 3% y-o-y. Passenger traffic increased by 5.6% to 116.5 m.
Long-haul transportation services are provided by six carriers: Federal Passenger Company, Grand Service Express TC, Tverskoy Express, TransClassService, Sakhalin Passenger Company, and High-Speed Transportation Directorate (branch of Russian Railways).
In 2019, the share of Russian Railways’ subsidiaries and affiliates in the long-haul passenger traffic decreased to 93.8% (down 0.8 pp). Private carriers increased their market share to 1.6% (up 0.2 pp). Russian Railways’ share in the total passenger turnover also grew to 4.6% (up 0.6 pp).
Federal Passenger Company’s performance
Federal Passenger Company is Russian Railways’ subsidiary, which provides long-haul passenger and freight luggage transportation services.
In 2019, Federal Passenger Company’s passenger turnover totalled 93.6 bn pkm (up 2.2% y-o-y). The Company transported some 105.8 m people. For the trains made up by Federal Passenger Company, passenger turnover along the route was 90 bn pkm (up 2.5%
In 2019, Federal Passenger Company’s income from core operations amounted to RUB 236.9 bn (up 4.8% vs 2018), including RUB 213.4 bn of income from passenger transportation (up 5.5%). The net profit totalled RUB 6.6 bn (+9%).
In 2019, besides the CIS and the Baltics, Federal Passenger Company served direct and transit routes to eleven countries of Europe and Asia – Germany, France, Poland, Austria, the Czech Republic, Monaco, Italy, Finland, China, Mongolia, and North Korea.
In 2019, 6.55 m passengers were transported in the international segment, down 3.2%
Non-CIS segment showed a rising number of passengers travelling to and from Finland. In 2019, Allegro trains transported 557,200 passengers between St Petersburg and Helsinki (both ways), up 15.7% y-o-y. Higher passenger volumes were also recorded on routes to Mongolia, Germany, and Italy.
High-speed passenger transportation
High-speed transportation services are provided by Federal Passenger Company and High-Speed Transportation Directorate (a branch of Russian Railways). The latter serves Moscow–St Petersburg, Nizhny Novgorod–Moscow–St Petersburg, St Petersburg–Bologoye, Moscow–Ivanovo, and other routes.
In 2019, high-speed and ultra high-speed passenger turnover totalled 7.9 bn pkm (up 8% y-o-y). The number of passengers transported stood at 17.1 m (up 9.9%), including 5.69 m passengers transported by Sapsan (up 4%).
Read more about Federal Passenger Company at
In 2018, the Company adopted the Long-term Development Programme for its railway stations until 2025. In 2019, the Company upgraded six stations (Krasnoyarsk, Abakan, Mogocha, Nizhny Novgorod, Volgograd, Ulan-Ude) and nine platforms (main platform in Tambov, main platform in Krasnoyarsk, No. 1 in Krasnoyarsk, No. 2 in Krasnoyarsk, No. 1 in Saratov, No. 1 in Ivanovo, No. 1 in Petrozavodsk, No. 5 at the Finland Station, and No. 1 in Abakan).
At Belorussky railway station, a passenger terminal was built to decrease intervals in the cyclic timetable between suburban commuter trains on the Moscow–Odintsovo route. At the Leningradsky station in Moscow and the Moskovsky station in St Petersburg, passengers can enjoy new refurbished business lounges.
In 2019, 71 stations were equipped with additional security screening and other equipment to improve safety.
Accessibility for people with reduced mobility
Russian Railways focuses on helping people with reduced mobility and making a growing number of stations fully accessible. As at the end of 2019, 48 stations were adapted. By 2025, the Company plans to increase their number to 137.
In 2019, Russian Railways modified the Krasnoyarsk station to suit people with reduced mobility ahead of the XXIX World Winter Universiade. The station was fitted with accessible ticket offices, new retiring rooms, lifts, and wheelchair ramps.
The Company is also expanding its Mobility Assistance Centre, covering over 900 stations and transport stops (up 67%
Russian Railways aims to offer its customers a new level of service quality in a timely manner. Passenger feedback contributes to its continuous improvement.
Russian Railways Unified Information Service Centre provides information on the Company’s passenger services.
In 2019, the Centre handled 10.6 m queries (up 2.1% vs 2018).
The quality of passenger services provided by the Russian Railways Group is measured by the customer satisfaction index (CSI).
In 2019, the Company conducted four internal surveys – in January, April, July and November.